Agent A-04● Live
Echo, fan messaging: friendly gold flat-vector character with an afro and headphones, listening.

Every artist has fans who asked to hear from them.
Echo writes to them. Your team sends it.

Echo groups the fans who have shared their details with each artist, reads how the music is landing, and drafts the emails and texts. Every send waits for your team’s approval.

Included with Pro, $49 per artist per month, and with Advanced. Start free with 150 credits.

Who are the real ones?
She finds your superfans and saves them
Who is on our list?
She sorts the fans by where they signed up and how they behave
What do we say to a day-one?
She drafts it in the artist's voice for your team to approve
Did that message land?
She tracks the opens, the replies, and the conversions

§ 01 · The work

A fanbase is not a number. It’s people.

A follower count says how many. It doesn’t say who the day-ones are, which city is quietly heating up, or what to say to the fan who signed up last week. Some of the answers are in the data, spread across presave lists, sign-up forms, and dashboards.

Here is how the work runs. Fans join an artist’s list through a presave, a website form, a list your team imports, or an integration your team connects. Echo sorts those fans into groups your team can picture and finds the ones worth a direct note. When your team wants to reach them, she drafts the message in the artist’s voice for the group receiving it. Your team reviews the audience and the copy and approves the send. Afterward, Echo reports the opens, replies, and conversions.

What she can see has limits. Streaming services and social platforms report listeners as totals, by city, platform, and song, not as named people. So Echo knows fans by name only when they have shared their details with your artist, and she matches the same fan across those sources where the data allows, such as one email address on a presave and a sign-up form. Everyone else she reads as an audience, not as individuals.

Ask Echo
›Where are The Beatles' real fans? Which cities actually care?›Which cities on Lennon's list are growing? Show the team.›Who on the roster's lists went quiet this quarter?
›Draft a text to the day-ones about the release. We approve before it sends.›Did anyone open the last email? What actually worked?›Pull the superfans into a list the team can message.

§ 02 · What Echo does

Six jobs on the fan side.

01

She sorts the fans on your list

Echo groups the fans who have shared their details with your artists into superfans, regulars, newcomers, and the lapsed, by where they signed up and how they behave. Your team sees who is on each artist's list and what they have done.

02

She draws your fan personas

From those groups she draws a handful of personas your team can picture: the day-one who buys every drop, the newcomer still deciding, the fan who went quiet last era. Each one comes from the fans on your list, so your team can check it.

03

She finds your superfans, and keeps them close

Echo surfaces the fans who keep showing up: they open, reply, buy, and share. The people worth a direct line. She keeps them in a group that grows as new fans prove themselves, and that group stays in your workspace.

04

She reads what's resonating

Ask her how a song or a clip is doing and she reads the comments, saves, shares, and sentiment on the platforms your team connects, then tells you what is connecting and where, in plain language. This is a read of the audience as a whole, not of named listeners.

05

She drafts the message. Your team sends it

Email and text: Echo drafts the note in the artist's voice, tuned to the group receiving it. Your team reviews the audience and the copy and approves each send in the CRM. Afterward she reports the opens, replies, and conversions, and notes which messages worked with which fans.

06

She shares what she finds with your team

The groups and personas she builds live in your workspace, where your team can use them when planning ads and releases. One view of the fans on your list, shared by everyone working on it.

§ 02b · Where your team decides

Echo drafts. Your team approves every send.

ECHO

What she does

  • ·Groups the fans on each artist's list
  • ·Suggests the audience for a message
  • ·Drafts emails and texts in the artist's voice
  • ·Reports opens, replies, and conversions after a send

YOUR TEAM

What your team decides

  • ·Who is on each list, and that every fan opted in on that channel
  • ·The final audience for every send
  • ·The copy, the timing, and whether it goes at all
  • ·Every fan email and text, approved in the CRM before it goes out

A fanbase is not a number. It’s people who asked to hear from the artist.

§ 03 · The fanbase, read

Twelve thousand fans, sorted into people.

Echo is reading Aurora Lane’s audience: who they are, who the real ones are, and what to say to them. Here is the fanbase turned into people you can actually reach.

AURORA LANE
0 fans mapped0 superfans

WHO’S LISTENING · 4 PERSONAS

SuperfansDay-one. Streams daily, buys the vinyl, brings friends
RegularsKnows the catalog, shows up for every drop
NewcomersFound the artist on a playlist last month, still deciding
LapsedLoved the last era, went quiet. Worth a hello

THIS MORNING

09:10WroteA note to the Superfans: first listen to the unreleased cut, 48 hours early
09:31ApprovedAudience and copy signed off by the team in the CRM
09:32Sent742 superfans · SMS + email · tuned to the day-one persona
11:30Landed71% opened · 19% replied · 410 pre-saved within the first hour
11:45SavedAdded 38 new superfans: repeat sharers from the reply thread, added to the inner circle

Illustrative fanbase. Names and numbers are examples.

§ 04 · Pricing

Echo comes with Pro and Advanced.

Pro

For a team running ads, pages and fan messaging.

  • ·Echo included
  • ·2 seats, $20 per extra seat
  • ·Ads, websites, presaves, fans and messaging

$49

Per artist, per month.

250 credits per artist, every month

Start free

Advanced

For labels, managers and marketing teams.

  • ·Echo included
  • ·10 seats
  • ·Everything in Pro, plus Catalog, Socials and Creators

$250

Per artist, per month.

500 credits per artist, every month

See it with your artists

Credits are shared across the workspace and top up any time. Every new account starts with 150 free credits. Compare plans

§ 05 · Questions

Asked and answered.

Where does Echo get the fan data?

From fans who have shared their details with your artists: presave opt-ins, website sign-up forms, lists your team imports, and integrations your team connects. Those are the fans she knows by name, and she matches the same fan across those sources where the data allows, such as one email address on a presave and a sign-up form. Streaming services and social platforms report listeners as totals, so for everyone else she reads the audience by city, platform, and song, not person by person.

What exactly is a fan persona?

A handful of characters drawn from the fans on your list: the day-one who buys every drop, the newcomer still deciding, the fan who went quiet last era. Instead of one faceless crowd, your team gets a few people it can picture and write to.

What is the superfan group?

When Echo spots the fans who keep showing up (they open, reply, buy, and share), she adds them to a group. That group stays in your workspace: the people worth early access, a direct note, or a first listen. It grows as new fans prove themselves.

Does she send messages on her own?

No. Echo drafts each email and text in the artist's voice, tuned to the group receiving it. Your team reviews the audience and the copy and approves every send in the CRM. After a message goes out, she reports the opens, replies, and conversions, so your team can see what worked.

How does Echo fit with the rest of Symphony?

Your team sets the strategy and the budget. Echo handles the fan side: who is on each artist's list and what to say to them. The groups she builds stay in your workspace, so your team can use them when planning ads and releases with the other assistants.

How do credits work?

Credits come with the plan and meter work across the whole workspace, Echo included. Simple conversations use a little; multi-step work uses more. Top up AI credits anytime. There is no separate charge per assistant. New accounts receive 150 initial credits; after 30 days, an unpaid account at zero credits may receive a fixed 50-credit refill once per calendar month.

§ 06 · Next step

See Echo with your artists’ fans.

Tell us which artists you want to start with. We’ll shape the walkthrough around them: the fans on their lists, the groups Echo builds, and how your team approves each send.